This has been a difficult year for many of us. Businesses
struggling, some closing, and more to close, leaving people in further
financial distress. You cannot turn on the news without hearing about all of
the tragedy in the world. People are even losing family and friends because of
their political views.
Those of us in the customer service industry have been
challenged with trying to grow or maintain the relationships that keep us
earning a living. We want you to know that Savage Restoration is here for you,
more than ever, to help you with the relationships you have with your
customers. Too many in the insurance industry have made the choice to avoid
claims and send their customers to an 800 number when they are in distress.
Better than 60% of our business currently comes directly from insurance
carriers and third-party management programs. We still get to assist your
customers, but you do not. This process works but is not the friendly customer
service experience your customers would appreciate. There are claim
representatives on the phone assigning companies like Savage Restoration to
mitigate their losses. By the time the claim reaches us a day may pass, while
your customer is waiting for help. The personal touch is not there until we
arrive. Because of COVID, most carriers are not even sending a field adjuster.
The only adjuster they are in contact with is on the phone somewhere in another
Make 2021 the year you choose to reconnect with your
customers and provide the excellent customer service your customers deserve. It
is what you would want if you needed help. Encourage your customers to call YOU
when they need claim help. You can have them call Savage Restoration for a
fast, professional, and personal service experience. Without you, we might
still be assigned the claim, but without you getting credit for helping your
customer when they needed you most.