This has been a difficult year for many of us. Businesses struggling, some closing, and more to close, leaving people in further financial distress. You cannot turn on the news without hearing about all of the tragedy in the world. People are even losing family and friends because of their political views.
Those of us in the customer service industry have been challenged with trying to grow or maintain the relationships that keep us earning a living. We want you to know that Savage Restoration is here for you, more than ever, to help you with the relationships you have with your customers. Too many in the insurance industry have made the choice to avoid claims and send their customers to an 800 number when they are in distress. Better than 60% of our business currently comes directly from insurance carriers and third-party management programs. We still get to assist your customers, but you do not. This process works but is not the friendly customer service experience your customers would appreciate. There are claim representatives on the phone assigning companies like Savage Restoration to mitigate their losses. By the time the claim reaches us a day may pass, while your customer is waiting for help. The personal touch is not there until we arrive. Because of COVID, most carriers are not even sending a field adjuster. The only adjuster they are in contact with is on the phone somewhere in another state.
Make 2021 the year you choose to reconnect with your customers and provide the excellent customer service your customers deserve. It is what you would want if you needed help. Encourage your customers to call YOU when they need claim help. You can have them call Savage Restoration for a fast, professional, and personal service experience. Without you, we might still be assigned the claim, but without you getting credit for helping your customer when they needed you most.